Policies for Instock Merchandise

Payments accepted are PayPal (both Credit Card and Funded), money order or personal check drawn on a US bank. For payment address for check or m/o, please email morwenna@mosaicmoon.com.

Mosaic Moon reserves the right to refuse any order for any reason.

Items not purchased directly from Mosaic Moon are not eligible for return, exchange, or refund.

Refunds

For returns for true defects or flaws, follow procedure above. Shipping will also be refunded in the case of a true defect or flaw and the item must also be returned within 30 days of purchase.

Policies for Custom Orders

CUSTOMER RESPONSIBILITIES:
Mosaic Moon's Custom Order policies differ from Mosaic Moon's Instock policies, so please review them carefully before placing your order. Placing your custom order with Mosaic Moon implies an understanding of and agreement with the following policies.

Once the customer is contacted by Mosaic Moon to provide the details of their custom order, a final decision on size, yarn type, and colors must be reached within one week or the customer will be dropped to the end of the list. If a customer has been dropped to the end of the list once, and again do not provide their final decision within a week, the customer will be permanently dropped from the list.

Payment for the custom order item will be due upon approval of dyed yarn pictures. No work will be done until payment is received.

Customer is responsible for understanding measurements and fit issues, and Mosaic Moon is not liable for any items knit to the customer's specifications that do not fit the child when received. Customers will be offered measuring and sizing help when needed.

Customer will be sent both pictures and measurements of their finished item for approval before mailing. Once these are approved, there will be absolutely no refunds or exchanges except in the case of a true defect in the item. An item not fitting the child, when knit to the customer's measurements, is not a defect. It is the customer's responsibility to review the measurements carefully before approval.

Mosaic Moon is not responsible for variegated yarn's color patterning. While the patterning can be 'tweaked' somewhat to try to get the desired effect, yarn patterning is random--depending on skein size, length of color applications, repeats of color, and size of the knit item. Mosaic Moon cannot guarantee the patterning to turn out a certain way. Patterning differences are not defects.

MOSAIC MOON'S RESPONSIBILITIES:
Mosaic Moon will make every effort to assure that the custom order process is smooth and enjoyable. Emails will be returned promptly (within 24 hrs) and sizing and measuring advice will be given as needed.

Once Mosaic Moon has all the information needed to start an order, that order will be complete within two weeks, usually faster.

Pictures of the customer's dyed yarn will be sent as soon as possible after receiving the order, and work will begin as soon as payment is received.

Once final pictures and measurements have been sent and approved, the knit item will be shipped out within 4 business days (giving time for lanolinizing and drying). All soaker items are washed, lanolinized, and allowed to dry before being shipped. Shipping will be by USPS Priority Mail with tracking.