CO-OP TERMS AND CONDITIONS:

Ordering guidelines--Please  EMAIL US for a link to the current price sheet. There is a minimum order requirement of 16 skeins per colorway (16 skeins may be any combination of yarns or rovings--4 oz of roving will sub for 1 skein of yarn to meet this requirement) Maximum order of 300 skeins for the 3-week turnaround time.

Pricing--we offer co-op pricing on a wide variety of fine fibers at a considerable discount--just above Wholesale. Please see Price Sheet.

Scheduling--check our Co-op Updates and Information listing on our cart for possible openings.  A spot on our dye calendar is a date for the dyeing.  Your complete order and 50% deposit will be due one month prior to the date you are assigned on the calendar.

Payment--payment for your order will be 50% of the total at time the order is submitted; with the remaining 50%, due when your order is complete. **PLEASE NOTE** your 50% deposit is NON-REFUNDABLE. Please complete payment in a timely manner when notified that your order is ready. If final payment is not received within 72 hours (excluding weekends) of notification that your order is ready, your order may be held and subject to sale on our website. We currently accept money orders and personal checks (you may contact us for payment address), and any type of payment through PayPal.

Shipping--co-op orders shipping to anywhere in the U.S. (orders to Alaska or Hawaii may be charged an additional fee) is now FREE! We ship FedEx with signature required. Free shipping for orders placed after June 2009.

Eligibility--who may run a co-op? Any individual or business may run a co-op for our yarns and fibers. We do require first-time co-op Hosts to fill out an APPLICATION. We keep this information on file for future orders.

Turnaround--most co-op orders will be complete and ready to ship/deliver within 4-6 weeks of placing your order, although we are often faster. There may be unforseen delays, in which case you will be notified.

Fiber Availability--Every fiber on our list may not be readily available at all times. In the case of a shortage in our supplies, a substitution of equal or greater value will be offered.

Gallery--Please visit our wholesale gallery for colorway selection. Please note--these are hand dyed colors in small batches. While we try our best to replicate the colors in our gallery, there are natural variations from batch to batch. Dye reacts differently on different fibers as well and we cannot guarantee that a colorway will look exactly as it appears in our gallery.

To Order--Please EMAIL to reserve space on our dyeing calendar and to order your Mosaic Moon yarn and fibers, or for any questions you may have.

"Co-op Updates and Information" Listing By placing your order with us, you agree to be listed on our "Co-op Updates and Information" page. We want our customers to be able to find our yarns! A listing of your co-op on our site will not imply endorsement of such co-op by Mosaic Moon. Listing your co-op on our site will not require you to accept any new members into your co-op. Basically, we want our customers to be able to find our yarns, and it will be up to the customer to research potential memberships in any co-op.

Please note: once an order has been placed and a deposit made, there can be no changes or substitutions. We do not accept returns on custom dye work, with the exception of a true mistake on our part. Thank you for your understanding.

Mosaic Moon takes pride in our work and we believe that we produce yarns and fibers of great beauty and quality. We look forward to dyeing for you!

~~Morwenna and David,
Beavercreek, Oregon USA